Fruth Group Help Desk

Fruth Group Help Desk is a monthly Managed Service in which we offer end-user support via our state-of-the-art ticketing system. Learn more about Managed Services by Fruth Group.

Our Help Desk team

Our in-house Help Desk team is comprised of highly skilled technicians and analysts who provide a single point of contact for incidents and service requests for our clients. Our Help Desk team can be can be reached through email, web portal login, or phone.

Help Desk support is available for:

End user support & workstation service
Desktop performance monitoring
Microsoft patch management
3rd party patching (when applicable & available)
Anti-virus/malware software management
Executive reports
Asset & inventory reports

helpdesk agent helping coworker
lenovo all in one computer

Remote Desktop Support

We offer remote desktop support, which allows our technicians to access your devices and provide support remotely. Some issues may still warrant an on-site visit, but our flexible remote support can solve many common problems.

The Fruth Group Help Desk team consists of experienced techs at every level available to assist you with your needs.

Our Help Desk service oversees the management these daily operations:

Proactive technology management

• Preventative maintenance
• Firmware and plugin updates
• 24/7 monitoring of device and network health
• Hardware/software maintenance & upgrades
• License management

Infrastructure administration

• Spam prevention
• Anti-virus/spyware management
• Patch management
• Hardware optimization
• Documentation

Technology consulting

• Summary of your existing technology
• IT resource efficiency
• Technology planing
• Business impact of technology decisions
• Detailed reporting

Reactive support services

• In-house Fruth Group Help Desk
• On-site tech support
• Remote problem solving
• Customer support portal
• Advanced ticketing system

Want to know more about our services?