Cloud Voice for
Complete Phone Solutions
for Contact Centers & Call Centers
Fruth Group offers top-tier, fully featured Call Center solutions which simplify workflows, making it easier to support your customers.
Measure your success with detailed metrics
Advanced features, including tracking, reporting & statistics
Fruth Group’s Cloud Voice for Contact Centers includes CRM integration, wallboards, reporting, statistics and much more. Your employees can work more efficiently, track their progress, and provide helpful interactions that lead to a positive customer experience.
Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait
Managed staff performance with advanced call reports
Manage your dashboard on any internet browser or mobile device.
State-of-the-Art Queue Strategies with Real-Time Statistics
Never miss a call
Our Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
Log agents in and out of queues
Hunt by Threes – Random & Prioritized
Call back – callers can hang up and keep their position
All Premium Call Center Features Included
Fruth Group Cloud Voice equips you with the total package
With Fruth Group, you receive all the premium tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.
Listen In allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the Listen and Whisper function
Have an agent who is struggling with a call? Use Barge In to take over
Implement a full blown Contact Center at a fraction of the cost
We also include many features normally reserved for large enterprises, such as: Built-in fail-over functionality, the ability for customers to hang up and keep their position in queue, the ability for you to view the presence of remote employees, and much more.
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